Meet Louis Vuitton Moët Hennessy

What do internationally recognised brand names like Louis Vuitton, Dom Pérignon and TAG Heuer have in common? They are all the luxury items that are wanted by most of us… and they are all produced by one of the world’s largest luxury conglomerate - Louis Vuitton Moët Hennessy or also known as LVMH. It is a French holding company that is very well recognised in the world of luxury items and is the parent company of around 60 sub-brands. LVMH currently employs 77,000 people all around the world (http://en.wikipedia.org/wiki/LVMH).

Louis Vuitton’s rich history in the branding industry began as a supplier of luggage to the wealthy and powerful, famous for combining quality fabric creation with innovative designs for customers travelling via different modes of travel. The name is actually of a carpenter’s son, who mastered the skill of woodworking and designing trunks within a very short time frame and became an expert. Louis Vuitton established his brand among wealthy homes as he was often employed to pack the clothes of these women before he started going regularly to the Tuileries Palace as the exclusive packer to the Empress Eugénie and her ladies-in-waiting. In 1854, Vuitton opened his own business and his invention of flat-topped trunks which gained him the reputation as a master luggage-maker. Eventually Louis Vuitton expanded its presence to stores and distributors in France and subsequently, Louis Vuitton stores were opened all over the world between 1977 and 1987, with Asia becoming the company's principal export market.

Champagne maker Claude Moët started off in the Champagne region east of Paris – yes, the drink is named after the region! Later, instead of dealing with middle men selling his champagne in markets, Moët began to sell the champagne himself. Clearly he was the best suited person to position his brand, as Moët et Cie (Moët and Company) was formed, it quickly established accounts with landed gentry, nobles as well as the royals. Meanwhile business grew to other countries like Germany, Spain, Eastern Europe and America. Creating the most expensive and successful premium brand, Dom Pérignon in the 1920s raised their stakes in the market. The company merged with James Hennessy and Company, France’s second largest cognac producer, in 1971 and formed the new company Moët-Hennessy (http://www.fundinguniverse.com/company-histories/LVMH-Moeuml;t-Hennessy-Louis-Vuitton-SA-Company-History.html).

The merging of these successful brands took place in June 1987 and Louis Vuitton Möet-Hennessy was born. LVMH owes its grand success partly to the practice of brand diversification where brands like Christian Dior, Donna Karan, Fendi, Kenzo, Tag Heuer, Givenchy, Marc Jacobs, Thomas Pink and many more are part of the LVMH sub-brands. LVMH is one of the giant conglomerate in the world as learnt from a research conducted in December, 2007 which shows that worldwide there are 2,048 stores owned by LVMH (http://www.linkedin.com/companies/lvmh).

Today, LVMH is one of the world’s most successful luxury brands conglomerate with their prestigious heritage of high quality, well received and respected line of products. Their sub-brands have been in the industry for many years and LVMH has several factors contributing to the brand’s strengths. Louis Vuitton and TAG Heuer for instance have a strong base of customer loyalty. Louis Vuitton has contributed to 60% of LVMH’s earnings and TAG Heuer’s customer list includes Tiger Woods and Steven McQueen endorsing the watch (http://www.economicexpert.com/a/TAG:
Heuer.htm).

 

Have you noticed that the LVMH sub-brands have stores only in upscale locations? Opening stores in metropolitan cities creates easier brand accessibility and a better brand perception as well as brand personality. It is an effective branding strategy to project the consistency of LVMH’s brand image all over the world. Moët Hennessy and Celine in Paris, Fendi and Givenchy in Roma, Riche Monde and Louis Vuitton in Kuala Lumpur, Serrano and Marc Jacobs in New York are some of the stores operating in upscale locations that has been able to successfully establish the sub-brand names of LVMH (http://www.lvmh.com/groupe/pg_monde.asp).

LVMH also keeps a lookout for booming countries so that they can penetrate into new markets as part of their brand expansion strategy. Louis Vuitton has opened its first store in Delhi, India and two stores in China. These countries offer the potential buying power for luxury items such as cognac, perfumes and fashion (http://retailtrafficmag.com/mag/retail_lvmh_ luxurys_international/).

Concentrating on nurturing and growing their star brands is an added strength of LVMH. Their sub-brand Donna Karan when first acquired in 2001 had to be restructured. It was removed from discount stores and LVMH worked on strengthening it by making it less mass market. Donna Karan stores that were not making profits were closed and attention was shifted to high-end retail outlets. On the other hand, for Sephora perfumes, LVMH is concentrating to open 15 more new outlets after the 24 outlets opened globally brought in profit. Likewise for Fendi, it was brought ‘back to track’ by doing renovations in all eight stores across the US (http://retailtrafficmag.com/mag/retail_lvmh_
international/). By taking all these measures LVMH actually made sure that the brand alignment is consistent for all its sub-brands.

Now let’s see what insights Malaysians have about the luxury conglomerate LVMH in our street survey of 100 participants:

63% would love to own an LVMH sub-brand item.
60% associate that the brand is a luxury class.
49% feel that the brand prominence, customer service, store ambience as well as the after sales service is good.
35% would want to purchase an LVMH sub-brand because it’s an exclusive brand.

Louis Vuitton Moët Hennessy has successfully set very high standards for all its sub-brands throughout the world by having created strategies which are consistent with industry growth and consumer demand. Moreover, LVMH manages the sub-brands with detailed reconstructions, concentration and nurturing to make them grow into star brands. LVMH has in fact worked as a powerful brand and earned its Return On Investments (ROI) to be referred to as one of the world’s luxury conglomerate.

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